Delivery and returns policy

Delivery Policy

At Perlaya, we strive to ensure that your orders are delivered promptly and safely. Below are the details of our delivery policy:

Delivery Timeframe:

Orders are typically delivered within 5 to 8 business days. Please note that delivery times may vary depending on your location and external factors such as public holidays or carrier delays.

Shipping Costs:

Shipping fees are calculated during checkout and will be clearly displayed before you confirm your purchase.

Order Tracking:

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor the delivery status.

Delivery Partners:

We work with reliable logistics providers to ensure your orders are delivered efficiently and securely.

Delivery Issues:

If you experience any delays or issues with your delivery, please contact our customer support team at info@perlayabrand.com, and we will assist you promptly.

Return Policy

We want you to be completely satisfied with your Perlaya purchase. If you are not, here is our return policy:

Eligibility for Returns:

Items can be returned within 30 days of receiving your order. To qualify for a return, items must:

• Be unused, unworn, and in their original packaging.

• Include all accessories, tags, and documentation provided.

Non-Returnable Items:

For hygiene and safety reasons, certain items (e.g., customized or perishable goods) may not be eligible for return unless faulty. Please check the product description for specific details.

Return Process:

1. Contact us at info@perlayabrand.com with your order number and reason for return.

2. Once your return is approved, you will receive instructions and a return shipping label (if applicable).

3. Pack the item securely and send it to the address provided

Refunds:

Refunds will be processed within 7 business days after the returned item has been inspected and approved.

The refund will be credited to your original payment method. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Damaged or Faulty Items:

If your item arrives damaged or defective, please contact us immediately with photos and a detailed description. We will provide a replacement or refund.

For any further assistance, please contact our Customer Support Team at info@perlayabrand.com. We’re here to help!

Thank you for choosing Perlaya! We value your trust and aim to provide a seamless shopping experience.